With the global economy producing such a competitive business market, regardless of industry, it is imperative for businesses to maximize the productivity of their employees. Employee performance is inextricably connected to profitability and customer satisfaction, and both of these areas are immensely important to the process of establishing a competitive edge.
Proper training and effective engagement are the keys to improving employee performance. It is important for businesses to have a specific plan of what type of training and engagement techniques they will use for their particular situation. This means that businesses will need to understand the different types of training programs and techniques that are available to supplement their engagement modalities. After a business figures this out, it’s just a matter of bringing in the rightelearning companyto effectively transmit the appropriate information. Following are the top 10 ways to improve employee performance.
1. Communicate All Goals and Expectations in a Clear and Precise Manner
As important as proper training is, communication is paramount, it is virtually impossible for someone to perform their job at an optimal level when they are not completely aware of what is actually expected of them. By communicating goals and expectation in a lucid manner, it ensures that the employee has clear goals to work toward.
The truth is that the vast majority of employees want to excel, and they want to be a part of something that has a compelling future, meaning that the effective sharing of goals is a powerful motivational tool, meaning that the employee will be able to take the skills that they receive through the training that will be provided and use those skills and techniques to produce remarkable results.
2. Implement Training Programs that Support Team Work
Operational systems have many working parts, which means that in order for the whole machine to flow fluidly, each individual part must be functioning optimally. What this means is that there must be training programs that emphasize teamwork. A company can have a bunch of highly gifted and skilled employees; however, if they are not able to work together as a unit, their productivity will be significantly limited.
The proper training in the area of teamwork will teach employees the importance of doing their job in an exceptional way, but it will emphasize the importance of communication and the understanding of the workflow process.
3. Communication and Process Training
It is immensely important to promote effective communication. It is not uncommon to have employees that are quite exceptional at performing their job; however, many times these employees will be horrible at communicating. Maybe they are simply not very sociable, or maybe they have spent a substantial amount of time working on solo projects, but it is paramount that the proper training and the appropriate amount of emphasis is given to process and communication. Recently companies have been finding increased success in moving process training to a microlearning model, where training programs are reorganized into several short courses. This helps get employees up to speed quickly and increases relevance of each training section.
4. Cultural Retreats
One of the most effective methods of improving employee performance andis through the use of passive engagement and training. What this means is that instead of taking a head on, direct approach in establishing the company culture, companies are not scheduling weekend retreats in which their employees are engaged throughout the weekend in a manner that is less invasive and less structured, but still providing a clear image of the company’s culture. Understanding the culture of the company creates the proper mindset to work well with others.
5. Inclusive Mechanisms
If a company wants to get the most out of their staff, it will be immensely important for them to have an inclusive policy, meaning that the employee will need to be involved in as much of the progressive process as possible. They should be able to openly communicate how they contribute to the success of the process as a whole. This creates a sense of ownership.
6. Promote Innovative and Lateral Thinking
When most people think about training, they think about traditional training that takes place in a course or classroom setting; however, some of the most effective training programs are the ones that nontraditional and promote lateral and innovative thought. Encouraging employees to think outside of the box creates a high level of confidence for employees to make on the spot decisions that will benefit the company.
7. Reward Programs
Developing a program that will reward employees on a periodic basis for their hard work and effectiveness is a powerful motivation factor. The rewards can be in the form of money, trips, days off, or a number of other incentives that the employees will find desirable.
8. Selective Training Programs
Allowing an employee to have an option to determine what areas they will like to improve in, and then have the company provide the means through which they can get the training they need is an immensely powerful builder of employee loyalty and morale.
9. Training is Task Delegation
Providing the freedom for employees to delegate certain responsibilities to other employees creates a level of ownership and responsibility that is reflective of employer trust. This ensures the employee that their employer believes in them, providing extra motivation. It also enhances the flexibility of the workflow process.
10. Celebrate Achievements
There is a natural human need to feel validated, so when employers celebrate financial and nonfinancial achievements, it serves to validate the efforts and productivity of the employees. It also serves to ensure them that they are highly valued and appreciated.Find the right balance in training and engagement is essential to creating the ideal situation in which employee performance is maximized.
Robert Cordray is a former business consultant and entrepreneur with over 20 years of experience and a wide variety of knowledge in multiple areas of the industry.